Top Speaker Says: Don't Mess With A Winning Formula For Achieving Customer Satisfaction |
"What time is it?" the nervous patron asked the waiter, snapping nearly everyone around out of their margarita mellowness.
He just smiled at her, and with a foolishly flirty and uncomfortably goofy grin, replied: "It is the right time, Senorita!"
Shaking her head in disbelief as he scampered off, she turned and asked me, "Can YOU tell me what time it is? My parking meter might have run out."
I did, and reprieved, she melted back into her chair.
I took this as an opportunity to chime in about the restaurant's decision to introduce valet parking, at a stiff $4.50 a shot, when it had been free for, I kid you not, about SEVENTY YEARS.
This is Hollywood's El Coyote Cafe, a favorite among a cross section of students, businesspeople, famous actors and struggling ones, all of whom have one thing in common:
They appreciate a great, cheap margarita.
But they're even messing with that secret formula, says long-time customer and confidant of the founder, Dr. Gary S. Goodman. "But they don't know that I know," according to this best-selling author of 12 books, including MONITORING, MEASURING & MANAGING CUSTOMER SERVICE.
|
