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Friday, 25 July 2008
 
 

Turn Your Employees Into Customer Service Dynamos

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Turn Your Employees Into Customer Service Dynamos

Truly customer-focused businesses deliver outstanding service from the inside out. The key is to get employees coming up with their own ideas for delighting customers, and then letting positive feedback from happy customers motivate the workers to continue implementing more of their own innovative service strategies. This is the Flashpoint Effect, where employee motivation and customer satisfaction fuel each other in a chain reaction of contagious enthusiasm.
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