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Saturday, 26 July 2008
 
 

What Defines Customer Service? And More So, Online Customer Service

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What Defines Customer Service? And More So, Online Customer Service

Imagine a different experience. The web visitor clicks on the Customer Service button and a Live Chat window pops open with a message like, "Hello! This is Julia from XYZ Systems. How may I help you today?" The visitor is amazed and then begins typing away questions for the Live Operator at the other end. The Live Operator answers efficiently while being friendly and courteous at the same time. As soon as this live conversation begins; the visitor builds a relationship with your website - an experience that he/she is sure to remember.
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