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Saturday, 26 July 2008
 
 

Why is Good Customer Service So Important

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Why is Good Customer Service So Important

It amazes me that in this day and age how some companies still do not understand the importance of good customer service. It seems many are focused more on saving money and less on keeping customers happy. Customer satisfaction leads to continued business, referrals, and customer loyality. Inadequate customer service does the exact opposite and ends up being an enormous burden on a company, which in the end will cost more in future sales and lost customers than what would have been saved in reducing support costs.
Read more at: http://ezinearticles.com/?Why-is-Good-Customer-Service-So-Important&id=336224.
 
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