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Friday, 25 July 2008
 
 

Use On Hold Time to Entertain and Inform Customers

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Use On Hold Time to Entertain and Inform Customers

By using custom on hold messages and music, you can retain customers on hold. In addition, you can inform your customers of your company products or services in a non-confrontational way. About 40% of customers make impulse buys from informative on hold messages. Overall, an on hold message can provide premium advertising and better customer care than would otherwise be lost with silence on hold.
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