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Saturday, 26 July 2008
 
 

Volunteer Management: Grievance and Complaints

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Volunteer Management: Grievance and Complaints

This is an introduction to some relatively complex areas related to appraisals and evaluations which constitute two processes which can assist volunteer management. It is only in situations which go drastically wrong that a complaints process needs to come into operation. Most complaints, either by or about volunteers, can usually be dealt with in supervisory sessions or through discussions with a manager. Volunteers need to know who they can approach should they wish to make a complaint and the action which will be taken is certain guidelines and policies are broken by them.
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