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A Little Means a LOT

Friday, 25 July 2008

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A Little Means a LOT

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Flexible Working Policies - Not Worth The Paper They're Written On?
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A Little Means a LOT

Disney imagineer John Hench was quoted in a book on guest service as saying, "What's our success formula? It's attention to infinite detail, the little things, the little, minor, picky points that others just don't want to take the time, money, or effort to do."
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