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Saturday, 05 July 2008
 
 

Business Process Management - Who is Accountable?

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Business Process Management - Who is Accountable?

When we work in organisations we see weaknesses in the way in which people are made accountable for processes. In many cases we find processes for which no one is accountable. In these cases it is clear that the processes are not being tracked for effectiveness or efficiency. When the business environment changes it becomes next to impossible for an organisation to effect changes to the process that are necessary to reflect that change in the business environment.
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