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CRM 101 - The Basics of Customer Relationship Management

Friday, 16 May 2008

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CRM 101 - The Basics of Customer Relationship Management

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CRM 101 - The Basics of Customer Relationship Management

CRM, or Customer Relationship Management, can be defined as a software program, business strategy, or internet system that helps a business manage and organize its customer database. This includes contacting customers more efficiently, keeping leads hot, aiding in workplace effectiveness, and generally improving customer service and business relationships.
Read more at: http://ezinearticles.com/?CRM-101---The-Basics-of-Customer-Relationship-Management&id=339807.

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