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Wednesday, 09 July 2008
 
 

Enhancing VOC Data Collection To Jump Start Six Sigma Projects

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Enhancing VOC Data Collection To Jump Start Six Sigma Projects

Most Six Sigma projects are geared towards improving business processes in such a way that it helps in satisfying customer needs and expectations. For achieving this, vast amounts of customer inputs are collected and analyzed, a process, which is technically referred to as Voice of the Customer (VOC).
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