How Total is Your Quality Management? |
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Notre Dame football coach, Lou Holtz, once observed "When all is said and done, a lot more is said than done". Despite all the talk -- passionate speeches, glossy brochures, clever ads, high tech videos, convincing sales pitches, snappy slogans, strategic plans, and solemn annual reports -- the service and quality action delivered by most organizations is mediocre at best. (Click for whole story- new window will open) |
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