Why Employee Satisfaction is the Wrong Metric |
For those who suggest that the cost of engagement is too high, consider the price of disengagement. A study by the Gallup organization shows that "actively disengaged" employees - that is, workers who are fundamentally disconnected from their jobs - cost the U.S. economy up to $355 billion a year. The researchers calculate that nearly 25 million U.S. workers are actively disengaged, each year resulting in about 86 million days absent from work, less productivity, more stress, and poorer health for both themselves and for their organizations.
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