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Friday, 25 July 2008
 
 

Benchmarking and its Effectiveness

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Benchmarking and its Effectiveness

Benchmarking was introduced as we know it now in 1979 by Xerox. The company had a problem with the product sales because of the Japanese competitors. To solve this problem Xerox decided to compare their product quality and features to Japanese products. Ever since the process of implementing the best practices with the help of comparison is referred to as benchmarking.
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