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Saturday, 26 July 2008
 
 

Silence and Negotiation

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Silence and Negotiation

One of the most powerful tools in a negotiator's toolbox is silence: absolute, blank-faced, quiet. It can be used when confronted with a tough situation, when given news that is too good to be true, or when you just don't want to say anything stupid.
Read more at: http://ezinearticles.com/?Silence-and-Negotiation&id=394167.
 
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