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Sunday, 06 July 2008
 
 

Big IT Answers the Call

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Big IT Answers the Call

Earlier in the year, IBM announced that it was purchasing a 9,000-person call center named Daksh with operations in India and the Philippines. The acquisition is interesting for two reasons. First, IBM previously had no significant call center capacity and with this one purchase has become a major player in the booming offshore industry.
Read more at: http://ezinearticles.com/?Big-IT-Answers-the-Call&id=382342.
 
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