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Saturday, 26 July 2008
 
 

Building Customer Trust - Marketing Services vs Products

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Building Customer Trust - Marketing Services vs Products

I went to a new dentist about three months ago. As soon as I made the appointment with them I received in the mail a greeting card welcoming me along with a picture of the entire staff and a brief paragraph describing the practice. I walked through the door to their office in a good mood already, and was greeted with various plants in the corners, an aquarium composing the far wall of the waiting room, and soft, comfortable chairs.
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