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Thursday, 24 July 2008
 
 

Public Relations at Work - A Useful Formula for Communication that Reduces Mistakes

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Public Relations at Work - A Useful Formula for Communication that Reduces Mistakes

If you could reduce the number of serious mistakes in your life with a solution that costs nothing, would you do it? Many hospitals are reducing deaths and injuries from mistakes. Their solution is not more technical training for surgeons, or fancy new equipment. The remedy is much simpler - teaching people to talk to each other in a clear, concise way, using the S-B-A-R technique described in this article.
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