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Sunday, 20 July 2008
 
 

5 Reasons Call Center Coaching Fails

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5 Reasons Call Center Coaching Fails

Bill walks around the call center with all of the enthusiasm and charm of a meat inspector. "How you doing?" he asks in a monotone. "It's your turn, I guess." He has just invited a phone rep to a coaching session. Three calls will be played and Bill will share his evaluation of each one with the rep. Spying his checklist Bill remarks, "You left out your close in this one." "But otherwise, it's fine. You''e mostly staying on the presentation, and this is good. Any questions?" And with that, another "deep and meaningful" coaching chat concludes.
Read more at: http://ezinearticles.com/?5-Reasons-Call-Center-Coaching-Fails&id=492519.
 
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