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Sunday, 07 September 2008
 
 

Alternative Call Center Arrangements

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Alternative Call Center Arrangements

Most call centers are based in a centralized location, with many call center agents working side-by-side in cubicles answering telephones or making outbound calls. However, with the advancement of technology, alternative call center arrangements have emerged. Now call centers can make use of remote agents, temporary agents, virtual call centers and interactive centers. We will elaborate on all of these options below.
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