Can We Agree: It Is Better To Be Scripted Than To Be Unscripted? |
There is a threshold idea that you simply need to embrace if you are going to consider yourself to be a professional on the phone, whether you prospect, sell, set appointments, perform customer service, or collect past due accounts through this medium.
You'll perform better, get more done in less time, and reap greater rewards when you use a top-notch script than when you try to improvise from call to call, says Dr. Gary S. Goodman, top speaker, international consultant, popular radio and TV commentator, and best-selling author.
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