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Monday, 08 September 2008
 
 

Common Mistakes in Telesales

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Common Mistakes in Telesales

With every team of telesales and contact centre agents we train, we have noticed that there are a number of recurring problems that crop up. Whether it is due to them picking up habits from listening to each other or whether there are other influences on their selling skills, one fact stands out; it does seem to have an immense impact on their success rate. This article is intended to help floor managers look out for some of the common mistakes that telesales agents make, but could be just as helpful to those successful telesales agents that love being top of the leader board.
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