The New Telemarketing Part VII: Objections Vanish With PDM |
PDM, Participating Decision Making, has been a staple of team building for decades, and it is especially useful in partnering with customers in New Telemarketing calls, says says Dr. Gary S. Goodman, sales, service & success coach, and best-selling author of 12 books and the audio program, "The Law of Large Numbers: How To Make Success Inevitable," published by Nightingale-Conant. According to this popular keynote speaker and radio and TV commentator, when we use PDM, which is a collaborative approach, objections seem to vanish, making calls more productive and less stressful.
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