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Sunday, 07 September 2008
 
 

Your Telephone Service

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Your Telephone Service

Try and have a system in place that trains all staff to answer incoming calls promptly ideally by the third ring. Beware remote call centers, answer machines, voice machines, menu attendants or no pickup responses all to varying degrees give a poorer service level than calls being directly picked up by the actual company. The customer partly judges your service standard by your telephone response, so it is very important.
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