Selling to Difficult Customers |
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"He would make a lovely corpse." - Charles Dickens Eventually, we all have to call on difficult customers. You know who they are. They are grumpy, angry, confrontational, cheap, lazy, critical, and picky. No matter how hard you try, it is hard to meet their expectations. Just picking up the phone to talk with them is a chore, so you avoid calling them whenever possible. Read more at: |
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