Top 10 Keys to Excellent Phone Skills |
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Through my previous experience working in Customer Service and Collections for a global leasing company, plus working with small businesses (including my own), I have come to rely on a few "golden rules" of telephone management. I hope you find these useful for your business, job, internship, or when you are dealing with a CSR (Customer Service Rep.) in your personal business, or even just ordering a pizza! Excellent phone skills should be used all the time. Read more at: |
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