Emotional Intelligence - the Secret to Success in the Workplace |
In many of today's organisations, people are struggling to cope with excessive emotional pressures. They often react to these pressures with bitchiness, aggression, backstabbing, gossipping, complaining and other purely childish behaviours. And many in leadership positions are modeling these very behaviours! In short, organisations are tearing themselves apart from the inside out. It's time to stop the madness Daniel Goleman, author of the 1995 classic Emotional Intelligence (Bantam Books), says that the best remedy for battling our emotional shortcomings is prevention. It's a strong arguement for introducing emotional intelligence training into all aspects of our workplaces, from leadership to customer service. It's never too late to improve your emotional intelligence.
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