The Power of Asking People What They Think - AND then Really Listening and Hearing What They Say |
It truly amazes me how often in too many businesses there is such an aversion to sincerely asking people (employees, customers, suppliers, vendors, et al) what they think. During my 35 year professional career, I have witnessed countless missed opportunities to gain insight and powerful information in business because someone did not stop and ask "What Do You Think?" Or if they did ask, they "listened" but did not "hear" what the person said. Although many people and businesses tout their ability to "listen," I want to know the more important attribute of whether they also have the ability to "hear."
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